Medallion Services, LLC Return Policy

Our goal at Medallion is to provide excellent service to our customers. Our new Return Policy is designed to make it easier for our customers to expedite returns service.

New or Unused Product 

New or unused products can be returned within 30 days from invoice date with a 25% restocking fee if approved by an authorized Medallion representative prior to return. The following terms and conditions apply:

• Customer pays for freight to return the product.

• Product should be in the condition it was received, unused, and in the original box and/or packaging except for Bath Safety products. The original packaging for Bath Safety products must not have been opened.

•  Please do not write anything on product packaging to be returned including RMA’s or addresses.

•  Credit will be given for the product but not the original freight.

• Standard freight policy applies to new orders.

• Returns processed within 0 to 30 days of invoice date will have a 25% restocking fee.

• Returns processed within 31 to 60 days of invoice date will have a 35% restocking fee.

•  Items are not returnable after 60 days.

• Opened or used hygienic products such as bath safety, commodes and mattress products will be denied credit. Products that have been used cannot be returned unless it is perceived to be an alleged complaint in the form of a product defect.